ServiceNow positioned in Gartner's 2010 Magic Quadrant for IT Service Desk
Nov. 18, 2010 - ServiceNow, the creator of modern software-as-a-service (SaaS) for IT service management (ITSM), today announced it has been positioned by Gartner, Inc. in the Challenger Quadrant of the 2010 "Magic Quadrant for the IT Service Desk" report.
According to Gartner research, "In 2010, IT organizations are selecting IT service desk tools based on ease of implementation, pricing flexibility and breadth of integrated IT service management tool offerings."
ServiceNow changed the IT service desk market by delivering new, efficient and powerfully simple automation for IT transformation. ServiceNow is now synonymous with new IT management and offers the SaaS IT service desk application that can meet the Gartner criteria for inclusion on the Magic Quadrant for IT Service Desk. These criteria consider advanced IT service desk functionality, enterprise customer adoption and prevailing interest from Gartner clients.
The established acceptance and comparable advantages of SaaS for IT tools has helped ServiceNow become the ITSM solution included most often on vendor selection shortlists.
Mark Hamilton, ServiceNow's VP of marketing, said, "ServiceNow created a revival within the IT service desk market six years ago. During that time hundreds of IT organizations broke the chains of legacy software and moved to a fundamentally new approach. The recent introduction of hosted and subscription products from our big legacy software friends validates the transformative vision created by ServiceNow for IT service management in the cloud. The appeal of old perpetual business models and technologies is fading quickly and the ITSM tool market is about to get interesting."
ServiceNow introduces modern efficiency to IT process orchestration, service portfolio and service catalog, project and portfolio management, incident and problem management, change and configuration management, social IT support, IT cost management, and line of business applications for facilities, HR and sales force management.
Also, this week ServiceNow was again recognized for true innovation and vision and was named winner of the prestigious 2010 UK IT Industry Award in the category of Business IT Innovation of the Year. The UK IT Industry Awards are the benchmark for excellence throughout the computer industry and recognize the contributions of organizations and technologies that have advanced information technology during the past 12 months.