Beliefs

has redefined the ITSM tool landscape and is delivering on its vision to provide an ERP for IT. ServiceNow is defined by these core tenets:

Customer success is the ultimate measure;
There is power in community;
Customer trust is paramount and data and application security is uncompromised;
Organic application development on a single platform will always be better for the customer;
The care and feeding of the application is the vendor’s responsibility;
Simplify the complex without compromising power;
Agile application development provides continued relevance and innovation;
Customers receive iterative value within weeks or months, not years or never;
Platform as a service flexibility allows IT to rapidly deliver on evolving business requirements;
Customizations and upgrades are not mutually exclusive;
Provide immediate time to value and the lowest total cost of ownership;
The Internet is the development and delivery platform;
The entire application lives in the customer’s browser of choice;
Use flexible, open and modern technology standards.