Managed Service Providers
ServiceNow evolutionary Software as a Service for IT represents a shift in the Managed Service Provider (MSP) paradigm toward greater profitability, flexibility and efficiency. As an MSP, ServiceNow can help you get clients into production faster, sell more add-on net-new services, and dramatically reduce the cost to build and deliver client services. With ServiceNow you can stay ahead of the innovation curve and leave your competitors in the dust.
Multi-tenant and completely customizable
ServiceNow SaaS for IT service management offers a prescriptive solution for MSPs. All ServiceNow applications are built on a multi-tenant Platform as a Service (PaaS) and are hosted by ServiceNow in seven data centers across the globe. Unlike other SaaS applications, ServiceNow was built on the IT Infrastructure Library (ITIL) from the ground up and was designed to be customized. MSPs can quickly customize existing applications or build new applications to offer net-new services to clients while dramatically reducing development and maintenance costs.
With ServiceNow, MSPs can significantly alter the competitive landscape by increasing margins and offering innovative, scalable services that competitors can’t touch.
How ServiceNow helps Managed Service Providers
Drive higher margins
Fully hosted with automated upgrades so you can dramatically reduce management costs.
Complete flexibility and control without compromise
Unlike most SaaS offerings, ServiceNow was built to be customized with an automated upgrade process that preserves all changes.
Multi-tenant Platform as a Service
Gain complete control over UI presentation, processes, and business rules using multi-tenant security. Reduce the amount of work associated with managing client instances through a single management interface.
Quickly offer net-new services for additional revenue
Use shared platform resources and existing ServiceNow applications to build new applications at a fraction of your existing development time and costs.
Speed concept-to-production time
Provide clients a proof of concept in minutes and get them into production faster.
Simplified subscription licensing
All-inclusive monthly subscription licensing driven by seat consumption that matches your service pricing.
Consistently deliver innovation
Three automated releases per year that include significant functionality and new applications. MSPs can creatively package new services that drive additional revenue and differentiation.
Meet availability commitments
ServiceNow has made a common practice of exceeding the standard contracted availability commitment of 99.97%. In most cases, our availability commitments far exceed MSP contracted deliverables.