Integration
Using HTTPS protocols and VPN tunnels, we have packaged more than 50 released and supported integrations to prominent 3rd party applications and data sources. A variety of techniques are used, most notably Web Services, JDBC, JMS and email. These are industry standard technologies that also use SOAP and WSDL. All of our tables are exposed as a web-services document.
ServiceNow offers multiple secure communication vehicles including HTTPS protocols and VPN tunnels. Based on customer preference, ServiceNow provides AES (128/256), 3DES, MD5 or SHA-1 VPN tunnel options. VPN tunnels provide secure communications with systems located on the customer’s site including directory services, email, SMS, CTI, monitoring, discovery, and ERP. It can also be configured so that all user traffic traverses the VPN.
LDAP
Executing a secure LDAP integration is one of the first activities performed in the SeviceNow release management process. This includes secure connections to Microsoft Active Directory, Novell, Domino Lotus Notes, and OpenLDAP. We connect to LDAP from a single machine using a fixed IP address through a specific port on your firewall and authenticate with a read-only LDAP account of your choice. Optional SSL encryption of LDAP traffic can be added using LDAPS or SLDAP protocols. For those customers that require enhanced security layers, we offer IPsec tunneling options.
Using credentials provided by our customers, a LDAP BIND is executed allowing the retrieval of user distinguished name (DN) from the LDAP server. We do not store or capture LDAP passwords as they live entirely in the users HTTPS session.
We use the ADNotify facility and a daily LDAP Browse to capture and store organization unit (OU) data within our system tables. Because OU data provides key objects referenced within our system, we do not delete any stored data when data disappears from LDAP. In the event our customers require the removal of OU data from ServiceNow, entries and all associations can be removed from our system by deleting the stored entry.
Standard integrations for ServiceNow include:
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Single Sign On:
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Discovery:
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Monitoring:
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Service:
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Users:
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And More:
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