IT Process Orchestration

Runbook automation

ServiceNow Runbook Automation orchestrates business and IT processes normally done manually. These processes can be as simple as a password reset or complex, multi-system tasks like provisioning and configuring a virtual machine and they can be fully automated for extremely fast, predictable results.

Workflow-based integration

Runbook Automation is an extension of our workflow technology. It is fully integrated with all of the other Service-now.com applications right out of the box! This lets unskilled technicians perform very skilled tasks, by providing them with push-button access to execute actions they might use in resolving incidents or executing change requests.

Powerful simplicity

Create complex workflows with point and click design
Orchestrate your processes for best practice, every time they execute
Encapsulate and document IT skills and knowledge with every execution