CMDB

CMDB as the foundation of successful IT

The ServiceNow CMDB provides a single system of reference used to connect service relationships to supporting assets and configuration items. CMDB service modeling is used to orchestrate and simplify the management of CIs and services across incident, problem, change, release, service catalog, service portfolio, availability management and IT asset management.

a CMDB that drives immediate value

ServiceNow has proven it can help organizations move past CMDB implementation struggles. The ServiceNow CMDB simplifies implementation by leveraging native integrations to all related ITIL processes and third-party data sources. Use ServiceNow Discovery to automatically populate CI relationships or simply integrate third-party tools and CI data through Web services.

Powerful simplicity

• Graphical business service modeling
• Web services integration to external data sources
• Reconciliation drives data accuracy
• ServiceNow Discovery native integration

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