Catalog & Request Mgt

Web-based shopping for business and IT services

Inspired by easy and efficient Web shopping from services like Amazon.com, ServiceNow Service Request and Service Catalog offers an intuitive and approachable online ordering experience for business and IT consumers. Eliminate calls to the service desk, reduce support costs through standardized request fulfillment, and increase satisfaction by enabling customers to help themselves.

Complete UI and workflow control

Use predefined service request templates and user interface layouts or take complete control of the look and feel of the service request and catalog interface using the ServiceNow Content Management System. The employee self-help portal can mirror corporate Web standards while graphical workflow orchestrates request fulfillment through native integration with all underlying ITIL processes.

Powerful simplicity

Content management system delivers UI control
Standardized request and approval workflows drive service efficiency
Native integration to all underlying ITIL processes